I ♥ Olay!
Remember that I tried Olay's 14-day Regenerist Skin Treatment? Well, I'm quite happy with the results alright but...there's a big BUT. On the third night, when I opened the tube, I got irritated because the cream won't come out. I kept on squeezing. Then I got a pair of scissors and cut the other end. To my shock, there wasn't any cream in the first place. 'twas EMPTY!!!
I immediately went to Olay's website and looked for the customer service e-mail. Found it and composed a very sincere e-mail. I told them that I'd continually support Olay even though this thing happened to me.
I got a reply from Amy, P&G's Customer Relations Officer, the day after. She informed me that she'll investigate the issue and send me a letter in a few weeks.
Well, I found a letter from P&G today. It came from Amy. There was an enclosed discount coupon for Venus Embrace razor. I thought, that's it? I got a freakin' razor for me legs? Ugh!
And to my surprise, there's a small coupon stapled on the letter that I didn't notice earlier. There it was, a free Olay Regenerist that I can redeem at any store. Yay!
It pays to be vocal.
I immediately went to Olay's website and looked for the customer service e-mail. Found it and composed a very sincere e-mail. I told them that I'd continually support Olay even though this thing happened to me.
I got a reply from Amy, P&G's Customer Relations Officer, the day after. She informed me that she'll investigate the issue and send me a letter in a few weeks.
Well, I found a letter from P&G today. It came from Amy. There was an enclosed discount coupon for Venus Embrace razor. I thought, that's it? I got a freakin' razor for me legs? Ugh!
And to my surprise, there's a small coupon stapled on the letter that I didn't notice earlier. There it was, a free Olay Regenerist that I can redeem at any store. Yay!
It pays to be vocal.
posted by knottydon at 6:19 AM
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